Official Documents
Jili99 is committed to protecting the privacy and personal data of all members in Malaysia. This Privacy Policy clearly explains how we collect, store, use, and protect your personal information, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read it carefully before using the platform.
This Privacy Policy describes the data collection and usage practices of jili99 ("Platform") with respect to your personal information ("Member"). By registering for and using the jili99 platform, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. If you have any enquiries, please contact us at support@jili99-jit.com.
Have questions about your privacy?
View FAQJili99 only collects personal data that is strictly necessary for platform operations, legal compliance, and service improvement. We do not collect any information beyond what is required for these purposes. The types of data we collect are as follows:
When you register an account with jili99, we collect the basic information needed to create and manage your account, including your full name, active Malaysian phone number, email address, date of birth (for age verification), and an encrypted password. We do not store your password in plain text — it is stored using secure hashing methods.
To process deposits and withdrawals in Malaysian Ringgit (MYR), jili99 collects information related to your chosen payment method — including your eWallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow account number, or FPX details associated with your Maybank2u or CIMB Clicks account. Please note that jili99 does not store your full bank account number or credit/debit card details — this data is processed directly by payment providers licensed to operate in Malaysia.
While you use the jili99 platform, we automatically record activity data including transaction history, betting records (football, e-sports, slots, live casino, jackpots), game preferences, login and logout times, and interactions with platform features. This data is used to deliver better services and to detect any suspicious activity.
Jili99 also automatically collects technical data when you access the platform, including IP address, device type (mobile phone, laptop), browser type and version, operating system, and location data derived from your IP address. This data is used for security, identity verification, and optimising the user experience in Malaysia.
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity | Name, phone number, email, date of birth | Registration, identity verification (KYC) |
| Financial | Payment methods, MYR transaction history | Processing deposits & withdrawals |
| Activity | Betting records, slots gameplay, jackpot history | Service, security, audit |
| Technical | IP address, device type, browser | Security, fraud prevention |
| Communication | Support chat records, emails | Troubleshooting, quality audits |
Jili99 collects your personal data through several different channels when you interact with our platform:
Most of our data is collected directly from you — when you register a jili99 account, complete your profile, make a deposit or withdrawal, contact our customer support team via live chat, WhatsApp, or email, or participate in promotions and contests. Data you provide directly is the most important to us, as it enables us to deliver accurate and personalised services for you.
When you access and use the jili99 platform, our systems automatically collect technical data through cookies, session tokens, and standard tracking technologies commonly used by digital platforms. This data helps us understand how Malaysian users interact with the platform, detect and prevent fraudulent activity, and ensure the platform runs smoothly across all devices.
When you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u or CIMB Clicks), Boost, or ShopeePay, the respective payment provider shares limited transaction details with jili99 solely for verification and payment processing purposes. jili99 does not receive or store your full bank account numbers or card details from any payment provider.
During the identity verification (KYC) process required for certain accounts or withdrawals exceeding a specified limit, jili99 may use third-party identity verification services licensed to operate in Malaysia to verify the information you provide. The use of these services is strictly limited to verification purposes only.
Jili99 uses collected personal data only for legitimate and necessary purposes. We do not use your data for any purpose beyond what is stated here without obtaining fresh consent from you.
Important: jili99 will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent. You have the right to withdraw your consent at any time, particularly for marketing purposes.
The security of your personal data is jili99's top priority. We invest in robust security infrastructure to ensure your information is always protected from unauthorised access, alteration, disclosure, or destruction.
All data transmitted between your device and jili99's servers is protected using Transport Layer Security (TLS) encryption to the SSL 256-bit standard — the same security standard used by banking institutions in Malaysia. Data stored in our databases is encrypted using robust encryption algorithms. Database access is restricted to authorised jili99 personnel with a legitimate business need, and all access is logged and audited on a regular basis.
Jili99 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. In general, active account data is retained for as long as your account remains active. Following account closure, financial transaction data is kept for a minimum of five (5) years to meet audit and legal compliance requirements. Marketing data is deleted within 30 days of consent withdrawal.
While jili99 takes all reasonable precautions, no system can be guaranteed to be 100% risk-free. In the event of any data security breach affecting your personal information, jili99 is committed to notifying you within the timeframe stipulated by Malaysia's PDPA and taking immediate action to mitigate the impact of the breach.
Jili99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a commitment we have never compromised on. However, there are certain situations where jili99 may need to share your information with selected third parties:
Jili99 works with selected third-party service providers to help us operate the platform — including Malaysian local payment providers (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay), identity verification service providers, and secure cloud infrastructure. These providers are only given access to the data necessary for their specific tasks and are bound by strict data protection agreements with jili99. They are not permitted to use your data for any other purpose.
Jili99 may disclose your personal data to the relevant authorities where required by applicable Malaysian law, court order, or a legitimate request from law enforcement agencies. In each such case, jili99 will endeavour to notify you in advance if permitted to do so by law.
Jili99 reserves the right to disclose necessary data where required to protect the rights, property, or safety of jili99, its members, or the public — including for fraud prevention, fraud investigation verification, or any necessary legal action.
Our Commitment: jili99 has never and will never sell your personal data to any advertising companies, data brokers, or third parties unrelated to the operation of the jili99 platform.
The jili99 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how the platform is used by members in Malaysia.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jili99 platform. Session and security cookies are essential for core platform functions and cannot be disabled without compromising your account security.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding your personal data, all of which jili99 fully respects. Below are your rights and how to exercise them:
You have the right to request a copy of the personal data we hold about you. jili99 will provide this information within the timeframe stipulated by Malaysia's PDPA. Requests can be made by emailing support@jili99-jit.com with "Data Access Request" in the subject line.
If you find that the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Some details such as your name and phone number can be updated directly from within your jili99 account settings. For corrections that require additional verification, please contact our customer support.
You have the right to request deletion of your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose of collection, or you withdraw consent and there is no other legal basis for processing. Please note that jili99 may be required to retain certain data to fulfil legal obligations even after a deletion request has been received.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, without providing any reason. Once you object, jili99 will cease processing your data for that purpose immediately. For other purposes, you may raise an objection and jili99 will assess whether there are valid grounds to continue such processing.
Under certain circumstances, you have the right to receive the personal data you have provided to jili99 in a structured, machine-readable format, and to transfer that data to another data controller. Contact support@jili99-jit.com to find out more about this right.
Where jili99 relies on your consent as the legal basis for processing your personal data (primarily for marketing), you may withdraw that consent at any time. Withdrawing consent does not affect the validity of any processing carried out prior to the withdrawal. To stop receiving marketing emails, click the "unsubscribe" link in any jili99 email or contact our support team.
To exercise any of the rights above, please contact jili99's Data Protection Officer at support@jili99-jit.com with the subject line "PDPA Rights Request". We will process your request within the timeframe prescribed by Malaysian law. We may need to verify your identity before processing any request relating to your personal data rights.
Jili99 does not knowingly collect or process personal data from individuals under the age of 18. The jili99 platform is exclusively for adults aged 18 and above. Account registration requires date of birth verification, and jili99 reserves the right to request age verification documents (such as a copy of your MyKad) at any time to ensure compliance with this age restriction.
Should jili99 discover that we have inadvertently collected personal data from minors, we will take immediate action to delete that data and close the associated accounts. Any winnings obtained from accounts held by minors will not be paid out and will be fully forfeited. Parents or guardians who believe their child may have registered an account with jili99 should contact us immediately at support@jili99-jit.com.
The jili99 platform does not contain links to any external (third-party) websites. All navigation within the jili99 platform is confined to pages and sections within the jili99-jit.com domain itself. If you receive a link claiming to lead to "jili99" but does not begin with jili99-jit.com, please be cautious — it may be a phishing attempt that has no connection to the legitimate jili99.
Security Warning: jili99 will never ask for your password via email, SMS, or WhatsApp. If you receive any communication claiming to be from jili99 and requesting your password or sensitive information, please report it to our support team immediately and do not provide any information.
Jili99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, platform services, or applicable laws and regulations in Malaysia. Members will be notified of any material changes via their registered email or in-platform notification at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the most recent date this Privacy Policy was revised. It is your responsibility as a jili99 member to review this page periodically. Your continued use of the jili99 platform after any changes are published will be considered your acceptance of the updated policy.
If you disagree with any changes in an updated Privacy Policy, you have the right to close your jili99 account and stop using the platform. Contact support@jili99-jit.com to initiate the account closure process.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jili99, you may contact our Data Protection Officer through the following channels:
We are committed to responding to privacy-related enquiries within 5 business days. For more complex PDPA data rights requests, the response period may be longer as required by law, but we will keep you informed of your request's progress.
Six data protection principles we uphold across every aspect of the platform's operations
Jili99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All processes involving the collection, storage, and use of members' personal data are carried out in accordance with PDPA principles, which encompass transparency, purpose limitation, data accuracy, and security.
All data transmitted between your device and jili99's servers is protected by 256-bit SSL encryption — the same security standard used by major Malaysian banks including Maybank and CIMB. This ensures your information cannot be intercepted or read by any unauthorised party.
Jili99 has never and will never sell, rent, or trade members' personal data to third parties for marketing purposes. Your data belongs to you — jili99 uses it solely for the purposes clearly stated in this Privacy Policy, and nothing beyond that.
As a jili99 member, you have the full right to access, correct, delete, and port your personal data under Malaysia's PDPA. You may also object to data processing for marketing purposes and withdraw your consent at any time, with no penalties.
Your account activity data is actively used by jili99's security systems to detect and prevent unauthorised access, payment fraud, and platform abuse. This protects your account and financial balance from constantly evolving external threats.
Jili99 retains your data only for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law. Data that is no longer needed is securely deleted in accordance with established procedures, ensuring your information is never held longer than necessary.
Many Malaysian players have likely experienced signing up on an online platform, only to start receiving promotional emails from companies they've never heard of. This happens because some platforms sell or share their users' personal data with third-party advertisers. At jili99, our position on this is clear: your data belongs to you, and we do not trade it.
When you register a jili99 account with your Malaysian phone number and make your first deposit via Touch 'n Go eWallet or GrabPay, that information is used by jili99 solely for purposes directly related to the service you requested — namely to verify your identity, process your payment, and keep your account secure. Nothing more.
Jili99 also understands that a large proportion of members in Malaysia access the platform via mobile — whether while watching a Malaysia Super League match, during a break, or from home. This means technical data such as device type and IP address needs to be collected to ensure the platform functions correctly and securely across all devices. This data is not linked to your personal identity for external analytics purposes — it is used solely internally to improve the jili99 platform experience.
One aspect of privacy that is often overlooked is communication security. At jili99, every live chat conversation with our customer support team is recorded and logged for training, quality control, and dispute resolution purposes. This is standard industry practice and ensures that if any dispute arises regarding what was agreed or communicated during a support session, there is a record to refer back to. You have the right to request records of communications involving you under your PDPA data access rights.
Regarding cookies, jili99 uses them primarily for security purposes — to verify that your login session is legitimate and that no one else is accessing your account from an unusual location or device. This is an automatic layer of protection that runs quietly in the background, without interrupting your experience playing slots, betting on MLBB esports matches, or chasing multi-million ringgit progressive jackpots.
As awareness of digital privacy rights continues to grow in Malaysia, jili99 is committed to being a transparent and trustworthy platform. We believe that members who understand how their data is managed are members who feel more confident and comfortable using the platform. And member confidence is at the heart of everything jili99 does — from 24-hour customer support in Bahasa Malaysia, to fair progressive jackpot outcomes and RNG systems verified by independent auditing bodies.
Answers to the most frequently asked questions about privacy and data protection at jili99
Register for free with complete confidence — your privacy is protected under Malaysia's PDPA 2010. Claim a Welcome Bonus of up to RM 1,000 plus 50 Free Spins and enjoy football, e-sports, slots, live casino & progressive jackpots on a safe and trusted platform.
Register Now Log In